Record numbers of employees are moving to high out-of-pocket plans. We launch them with wishes to “be a better consumer.” But the system isn’t built to help them. Advocacy & telehealth services are extremely valuable strategies to serve this need. How do these services work? Why do they so often not meet the promise? How should we judge them? How can brokers use them as a strategy (and another source of revenue)? Rounded out with real-life case studies.
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