NAHU represents licensed health insurance agents, brokers, consultants and benefit professionals who serve the health insurance needs of employers and individuals seeking health insurance coverage.
Latest on Twitter

Social

NAHU Federally Facilitated Marketplace (FFM)
Agent/Broker Training for Plan Year 2018

Agent and Broker Training 2018

CMS News for Agents and Brokers

Announcement

CMS is closing the Marketplace Learning Management System (MLMS) on July 21-27 to prepare for launching 2018 registration and training. We’ll notify you when 2018 training is open for registration.

Click here for information on the requirements and process for completing FFM agent and broker registration and training.

CMS Contact Information

Agent/Broker Email Help Desk: Contact the Agent/Broker Email Help Desk at FFMProducer-AssisterHelpDesk@cms.hhs.gov for questions about agent or broker participation in the Health Insurance Marketplace and SHOP Marketplace on HealthCare.gov, including general registration and training questions (not related to a specific training platform), and identity proofing/Experian issues requiring manual verifications, and policy questions.

Marketplace Call Center – Dedicated Agent/Broker Line: For questions/comments about a consumer’s Marketplace application and enrollment, agents and brokers who have completed Marketplace training and registration may call the Marketplace’s Dedicated Agent/Broker Line at 855-788-6275. You will be prompted to enter your National Producer Number (NPN) to access this service and may request assistance with password resets of consumer HealthCare.gov accounts, non-standard Special Enrollment Periods (SEPs), and other specific consumer application and enrollment questions. If you have not completed Marketplace registration for the current plan year or your NPN is not valid, you will be transferred to the main Marketplace Call Center available at 1-800-318-2596 (TTY: 1-855-889-4325). Both phone numbers are answered 7 days a week, 24 hours a day.

Agent/Broker Call Center: Contact the Agent/Broker Call Center at 1-855-CMS-1515 (855-267-1515) or CMS_FEPS@cms.hhs.gov for questions about password resets and account lockouts on the CMS Enterprise Portal; HealthCare.gov website issues; and other CMS Enterprise Portal account issues, requests, or error messages. This Help Desk is available Monday through Saturday, 8:00 AM – 8:00 PM ET.

CMS Training Help Desk: For technical or system-specific issues related to the Marketplace Learning Management System (MLMS), user-specific questions about maneuvering the learning management system site, or accessing CMS training and exams on the MLMS, contact MLMSHelpDesk@CMS.HHS.gov.

SHOP Call Center: For questions/comments about the SHOP Marketplace, contact 1-800-706-7893 (TTY: 711). This Call Center is open Monday through Friday, 9:00 AM–7:00 PM ET.

Why NAHU’s Training:

Registration

Registration for the NAHU FFM Agent and Broker Training is now open. Click here to register.

Details and Descriptions

Program:
Pricing: Curriculum:

FF-SHOP/FFMs for the Individual Training (Combined)
CE By State: SHOP and Individual Marketplace
CE Pricing:
NAHU Member Pricing: $110.00
Non-Member Pricing: $125.00

Non-CE Pricing:
NAHU Member Pricing: $69.99
Non-Member Pricing: $79.99
Affordable Care Act Basics, Marketplace Basics, Eligibility for Enrolling in a QHP, Eligibility for Insurance Affordability Programs, Enrollment, Privacy Standards and Definitions, Protecting and Handling Personally Identifiable Information (PII), Information Security, SHOP Marketplace Employer

Federally Facilitated for the Individual Marketplace
CE By State: Individual Marketplace
CE Pricing:
NAHU Member Pricing: $78
Non-Member Pricing: $90.07

Non-CE Pricing:
NAHU Member Pricing: $49.99
Non-Member Pricing: $59.99
Affordable Care Act Basics, Marketplace Basics, Eligibility for Enrolling in a QHP, Eligibility for Insurance Affordability Programs, Enrollment, Privacy Standards and Definitions, Protecting and Handling Personally Identifiable Information (PII), Information Security

REFRESHER: Federally Facilitated for the Individual Marketplace
CE By State: Refresher
CE Pricing:
NAHU Member Pricing: $57.99
Non-Member Pricing: $75.00

Non-CE Pricing:
NAHU Member Pricing: $25.00
Non-Member Pricing: $38.00
Basics Refresher Training, Individual Marketplace Refresher Training, Privacy and Security Refresher Training
SHOP (Basic Requirement)
CE By State: SHOP
CE Pricing:
NAHU Member Pricing: $49.99
Non-Member Pricing: $59.99

Non-CE Pricing:
NAHU Member Pricing: $25.00
Non-Member Pricing: $38.00
SHOP Marketplace Employer

Have Questions?

Contact the NAHU FFM Help Desk nahu-ffm@nahu.org.

Agent and Broker Federally Facilitated Marketplace (FFM) Agent and Broker Registration Completion List (RCL) and the Agent and Broker FFM Registration Termination List