Annual Convention Speakers

Nancy Friedman

Nancy Friedman

Keynote Speaker, and Founder & President of Telephone Doctor

“Your people stink!” Those 3 words created todays popular Telephone Doctor Customer Service Training Company headquartered in St. Louis, MO. Telephone Doctor helps companies communicate better with their customers and coworkers.

With three divisions, their boutique, robust online training platform with 13 series and over 150 modules covers all aspects of customer service and communications for internal and external customers. Nancy’s onsite presentations are presented at conferences and meetings all over the country and internationally. And there are webinars as well.

Nancy is one of the country’s foremost experts on customer service, sales, communications and telephone skills and is president of Telephone Doctor.

A highly respected and much sought-after speaker at franchise, corporate, association meetings and conferences, Nancy was voted a Favorite Speaker in a national poll for Meetings & Conventions Magazine.

“More business is lost due to poor service and poor treatment than poor product,” says Friedman. Companies spend thousands of marketing dollars trying to get us to buy their products and if that contact is not handled just right, all that money is wasted.

She helps companies capture, navigate and convert a call to a positive customer service experience and a sale. Handling face-to-face training as well, all Telephone Doctor customer service techniques can be used in all 6 touch points of communications.


Killer Words of Customer Service